Last Updated: 10 December 2025
Website: https://comfyseal.co.uk
Company: ComfySeal Ltd
Email: info@comfyseal.co.uk
ComfySeal Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or contact us for insulation and spray foam removal services.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal details when you fill out a form, book a survey, request a quote, or contact us directly. This may include:
- Full name
- Phone number
- Email address
- Address / postcode
- Details about your loft or property
- Uploaded photos (loft images, insulation issues)
1.2 Technical & Usage Data
When visiting our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the website
- Referring website links
1.3 Cookies
We use cookies to improve user experience, track website performance, and deliver relevant content.
You may disable cookies in your browser settings.
2. How We Use Your Information
We use the information we collect to:
- Provide quotes and arrange surveys
- Respond to enquiries
- Deliver insulation and spray foam removal services
- Improve website performance and user experience
- Keep internal records
- Send service-related updates and confirmations
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
3. Sharing Your Information
We may share your information only in the following cases:
3.1 Service Providers
Trusted partners who help us with:
- Booking and scheduling
- Customer communication
- Website hosting
- Form processing
They only access data necessary to perform their tasks and are GDPR compliant.
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with UK laws
- Respond to legal requests
- Protect our rights and those of customers
- Prevent fraud or security issues
4. Data Security
We take your privacy seriously and use appropriate technical and organisational measures to keep your data secure.
- Secure servers
- Encrypted communication where applicable
- Limited access to authorised personnel
However, no online system is guaranteed 100% secure.
5. Data Retention
We keep your information only for as long as necessary:
- Contact form submissions: up to 24 months
- Customer job records: up to 7 years (legal/insurance purposes)
- Cookies: based on your browser settings
You may request deletion at any time (see Section 7).
6. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing
- Request a copy of your data
- Withdraw consent at any time
To exercise your rights, contact us:
📧 info@comfyseal.co.uk
We will respond within 30 days.
7. Requesting Data Removal
To delete your personal information, email:
📧 info@comfyseal.co.uk
Subject: Data Deletion Request
We may need to verify your identity for security.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Facebook, LinkedIn).
We are not responsible for their privacy practices.
We recommend reviewing their policies before submitting information.
9. Children’s Privacy
We do not knowingly collect information from children under 16 years old.
If such data is discovered, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy as necessary. The latest version will always be posted at:
👉 https://comfyseal.co.uk/privacy-policy
Any major changes will include a new “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, contact us: