Last Updated: 10 December 2025
Company: ComfySeal Ltd
Website: https://comfyseal.co.uk
1. Our Commitment
ComfySeal Ltd is committed to providing high-quality workmanship and professional customer service.
We take complaints seriously and view them as an opportunity to improve our services.
This procedure explains how complaints are handled fairly, transparently, and promptly.
2. What Is a Complaint?
A complaint is any expression of dissatisfaction relating to our services, workmanship, communication, or conduct, whether made verbally or in writing.
3. How to Make a Complaint
If you are unhappy with any aspect of our service, please contact us using the details below:
📧 Email: info@comfyseal.co.uk
📄 Subject line: Complaint – [Your Address / Job Reference]
Please include:
→ Your full name
→ Property address
→ Description of the issue
→ Date of the work (if applicable)
→ Any relevant photos or supporting information
4. Our Complaints Handling Process
Step 1 – Acknowledgement
We will acknowledge receipt of your complaint within 3 working days.
Step 2 – Investigation
We will:
→ Review the details provided
→ Investigate the matter fairly and objectively
→ Contact you if additional information is required
Where appropriate, we may arrange an inspection of the works.
Step 3 – Response
We aim to provide a written response within 14 working days of receiving the complaint.
If additional time is required, we will inform you of the reason and provide an expected timeframe.
Step 4 – Resolution
Where a complaint is upheld, we will take appropriate action, which may include:
→ Rectifying workmanship issues
→ Providing an explanation or clarification
→ Offering an appropriate remedy where justified
5. Escalation
If you are not satisfied with our response, you may request that the complaint be reviewed further by senior management.
We will conduct a final review and issue a written decision.
6. Independent Resolution
If a resolution cannot be reached, and where applicable, you may be entitled to refer the complaint to an independent dispute resolution or consumer protection body.
Details will be provided upon request.
7. Record Keeping
All complaints are recorded and reviewed to help us improve our services and customer experience.
8. Contact Us
If you wish to raise a complaint or have questions about this procedure, please contact: